I am so upset with Lightroom 5. I bought the software from Best Buy on August 19, 2013 and it has 'never' worked right. The software has asked me for my Serial Number each time I want to use or download my photos. Now I cannot even open the software on my computer!! I did google this problem and it appears that others have received a bad piece of software, just like me.

What do I do? Do I go back to Best Buy to return it, or what? I have tried to contact someone, but this is the hardest to get through to anyone. DISGUSTED in Florida. My brother highly recommended this product and after spending $148 + tax, I find this totally unacceptable!

Serum asks for serial number after Re-activating rent to own plan. Keep in mind you need to be connected to Splice online at least once every. Serum is saying my plan is expired. What should I do? Please make sure that you are signed into the Splice desktop client with an account that has a Serum plan active before you open up your DAW to load Serum.

Hello Sherry,When you enter your serial number in Lightroom it is supposed to be saved into the Lightroom 5.0 Registration file. If you are being asked repeated for the serial number it means that for some reason it is not being saved into this file.

There are basically two reasons this may happen.First, the file may have been created by the information is corrupted. So when Lightroom opens it attempts to open this file and read the serial number but invalid information is returned. Symantec av 11.x for mac. You can recreate this file by:1. Close Lightroom.2. Navigate to the Lightroom 5.0 Registration file (location varies based on OS, please review: )3. Delete the Lightroom 5.0 Registration file4.

Re-open Lightroom and enter the serial number.The second possibility is that you computer's user account has permission set up to restrict this file or folder from being updated by Lightroom. In this case, try:1. Create a new user account (how to do this varies based on what OS you are on, check the help documentation of your computer manufacturer for full instructions).2.

Log into that account.3. Launch Lightroom and enter the serial number.4.

Log out of the account and log back into your normal account. Brett, I was on the phone with tech support out of India and she was supposed to stay on the line with me while waiting for a tech to access my computer to help me. After 1 hour and 35 minutes and the several bar code numbers that she asked for, I finally had to hang up. I work and could not stay any longer.

Very annoying after the support person was supposed to take care of this. I will call back again early tomorrow morning to see if I can get a tech support. Obviously, this is not good representation of service.

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